Refund policy

Return & Refund Policy

At Intense Goosebumps, we want you to shop with confidence. If there is an issue with your order, please contact us at intensegoosebumps@gmail.com and our support team will help you with the next steps.

1. Return Eligibility

We accept eligible returns when:

- The product is unused, unopened, and in its original packaging.

- The product is returned with all original accessories and components.

- You contact us within 5 day of receiving your order.

- You provide your order number and, when requested, photos or videos showing the issue.

For hygiene and safety reasons, intimate products that have been opened, used, or removed from their sealed packaging generally cannot be returned.

2. Return Timeframe

Return requests must be submitted within [2 day] of delivery.

Once your return request is approved, we will provide instructions for returning the product.

3. Refund Process

After we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed within [REFUND PROCESSING 4 Days]. Once processed, the refund may take additional time to appear in your original payment method depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

4. Exchanges

We may offer an exchange for an eligible product if it is damaged, defective, or incorrect.

For hygiene reasons, we generally cannot exchange products that have been opened or used unless they are confirmed to be defective.

5. Damaged or Defective Products

If your product is damaged, defective, or you received the wrong item, contact us at [intensegoosebumps@gmail.com] within [3 DAYS] of delivery.

Please include your order number and clear photos or videos showing the issue.

We will review the issue and, where appropriate, provide a replacement, exchange, or refund.

6. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are generally non-returnable:

- Opened or used intimate/wellness products

- Products removed from their original hygiene seal

- Gift cards

- Clearance or final-sale items

- Products damaged through misuse or improper handling

- Items specifically identified as non-returnable on their product page

7. Return Shipping Costs

If the return is due to a defective, damaged, incorrect, or incorrectly fulfilled order, Intense Goosebumps will provide an appropriate return solution and may cover the reasonable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping costs.

8. Contact Us

For return or refund assistance:

Intense Goosebumps

Email: [intensegoosebumps@gmail.com]

Please include your order number in your message so we can assist you as quickly as possible.

Important: This policy is subject to applicable consumer-protection laws. Where local law provides greater rights, those rights will apply.